Dozo Privacy Policy

Last Updated: 22nd October 2025

合同会社 Dozo (hereinafter referred to as "we," "us," "our," or "the Company") establishes this Privacy Policy (hereinafter referred to as "this Policy") regarding the handling of personal information of users (hereinafter referred to as "you" or "your") in the services provided by the Company (hereinafter referred to as "the Service"), in accordance with the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as the "APPI").

You are kindly requested to read this Policy carefully before using the Service.

Article 1: Information We Collect

We collect information that identifies, or can be used in combination with other data to identify, a specific individual (hereinafter collectively referred to as "Personal Information"). The information we collect includes the following:

1. Information You Provide Directly:
   • Account Information: Name, date of birth, gender, occupation, address, telephone number, email address, password, profile picture, and driver's license information (for car-sharing).
   • Financial Information: Credit card information, bank account details, and transaction history.
   • User-Generated Content: Product listings, photos, videos, comments, transaction messages, reviews, and ratings you post or send through the Service.
   • Identity Verification Information: Information submitted for identity verification, such as a copy of your driver's license, passport, or My Number card, as required by law.
2. Information Collected Automatically Through Your Use of the Service:
   • Usage and Log Data: Information related to your usage and browsing of the Service, such as the services you use, date and frequency of use, access logs, device information (including device identifier, OS, and settings), IP address, browser type and language, and clickstream data.
   • Location Information: Precise or approximate location data derived from your IP address or, with your consent, from your mobile device's GPS for car-sharing functions (e.g., locating available vehicles).
   • Cookies and Similar Technologies: We use cookies, AdID/IDFA, and other tracking technologies to collect information about your online activity, such as pages visited, preferences, and session information.
3. Information Collected from Third Parties:
   • Social Media Login: When you use social login services (e.g., Facebook Connect, Google Sign-In), we may receive information you have registered with that service, such as your name, email address, profile picture, and friend list (depending on your settings with the provider).
   • Business Partners and Service Providers: We may receive information about you from third parties, such as data analytics providers, fraud detection services, advertising partners, public data management platforms, and credit information agencies, and link it to the Personal Information we already hold about you but we do not share your personal information with third parties Business Partners and Service Providers.

Article 2: Purposes of Use of Personal Information

We use your Personal Information for the following purposes:

1. To provide, operate, maintain, and improve the Service.
2. To create, manage, and authenticate your user account.
3. To process transactions, including billing, payment processing, and money transfers between users.
4. To facilitate the e-commerce marketplace (listing, buying, selling, shipping) and car-sharing bookings (vehicle reservation, unlocking, usage tracking, payment).
5. To communicate with you regarding the Service, including transaction updates, customer support responses, and important announcements.
6. To verify your identity, especially for car-sharing eligibility and to prevent fraudulent transactions.
7. To conduct research and analysis to understand usage trends and user preferences to improve the Service and develop new features.
8. To customize and personalize your experience, including showing you relevant product listings or vehicle locations.
9. To distribute or display advertisements for our services or third-party services tailored to your interests.
10. To conduct surveys, campaigns, and contests.
11. To aggregate statistical data in a non-identifiable form.
12. To ensure the security of the Service, prevent fraud, and enforce our Terms of Service.
13. To comply with legal and regulatory obligations.

Article 3: Provision of Personal Information to Third Parties

We will not provide your Personal Information to any third party without your prior consent, except in the following cases:

1. When required by law.
2. When necessary to protect the life, body, or property of an individual and it is difficult to obtain your consent.
3. When entrusting the handling of Personal Information to a third-party service provider (e.g., cloud storage, payment processing, customer support, shipping carriers, vehicle maintenance providers) to the extent necessary to achieve the purposes of use specified in Article 2. We contractually oblige such providers to maintain confidentiality and security.
4. In the event of a merger, acquisition, or other business transfer, where Personal Information is transferred to the successor entity.
5. When providing information to academic research institutions for academic research purposes in a form that does not identify individuals.
6. When providing information to credit card companies or financial institutions to help detect and prevent fraudulent transactions.
7. When you have given your separate consent for a specific disclosure.

Joint Use: We may jointly use your Personal Information within our corporate group (the "Group") as follows:

• Items of Personal Information for Joint Use: Name, contact information, transaction history, usage history, device information, and other information described in Article 1.
• Scope of Joint Users: Our parent company, subsidiaries, and affiliates.
• Purpose of Use: As described in Article 2.
• Party Responsible for Management: 合同会社 Dozo.

Article 4: Management and Security of Personal Information

We take the security of your Personal Information seriously. We implement appropriate organizational, physical, and technical security measures to protect your information against unauthorized access, loss, destruction, alteration, or leakage.

• Restricting access to Personal Information to authorized employees and contractors who need it to perform their duties.
• Conducting regular security training for our staff.
• Using encryption technology (SSL) for data transmission.
• Implementing strict internal procedures for the management of Personal Information.

Article 5: User Rights and Inquiries

Under the APPI, you have the right to request the following regarding your Personal Information that we hold:

• Disclosure of the retained Personal Data.
• Correction, Addition, or Deletion if the information is inaccurate.
• Suspension of Use or Erasure if the information is being handled beyond the scope of the published purposes or was obtained illegally.
• Suspension of Provision to Third Parties.

To exercise these rights, or if you have any questions regarding this Policy or the handling of your Personal Information, please contact us using the details below. We will respond to your request after confirming your identity.

Contact Us:

合同会社 Dozo
Privacy Policy Inquiry Desk
Email: Dozoforeveryone@gmail.com
Address: 252-0254 神奈川県 相模原市 中央区下九沢 1211-1 ビレッジハウス下九沢4-104.

Article 6: Changes to This Privacy Policy

We may revise this Policy from time to time to reflect changes in our services, legal requirements, or other reasons. The revised Policy will be effective upon posting on the Service or notifying you through the Service. We encourage you to review this Policy periodically. The "Last Updated" date at the top will indicate the latest revision.